Introduction
Redefining Volvo’s Service Operations Through Digitalization
We designed an internal platform that digitalized Volvo Car Türkiye’s end-to-end service operations. From vehicle check-in to handover, we transformed paper-heavy processes into a more intuitive, traceable, and efficient digital experience for service teams.
Year
2024
Industry
Automotive
Scope of work
UX/UI Design · Tablet App
Project Type
Project-Based
Timeline
9 Months
Challenges
Designed Around Real Service Operations
The design process began in the field, observing how service teams work in real operational environments. Through field research, we analyzed daily workflows, manual processes, and key friction points, translating these insights into simpler and more intuitive digital journeys.
Experience
From Complex Workflows to Intuitive Journeys
We brought critical steps — including vehicle check-in, customer and vehicle information, photo documentation, work order management, and digital approvals — into one connected experience. By optimizing flows around service teams’ actual workflows, we reduced interaction costs and improved information continuity throughout the service journey.
Impact
A Measurable Digital Transformation
The new experience transformed paper-based service operations into a scalable digital system. Streamlined workflows supported operational efficiency and customer experience, while digital documentation contributed directly to sustainability goals.
Final thoughts
From field research to final execution, we transformed Volvo Car Türkiye’s paper-heavy service operations into a connected digital experience. By redesigning workflows around real service teams, we reduced operational friction, streamlined critical processes, and created a scalable system that supports efficiency, customer experience, and sustainability.
